Important Hotel Information
- All Marriott Brands in North America, with the exception of Marriott Vacations Club International, have a smoke-free policy. Guests are permitted to smoke in designated areas outside the building.
Reviews
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won't be back
11/17/2009We made a reservation at this hotel several months in advance of our stay. the reservation was made directly through the hotel as we were part of a wedding party. ...
We made a reservation at this hotel several months in advance of our stay. The reservation was made directly through the hotel as we were part of a wedding party. When my girlfriend and I arrived for check in, we were told that the king sized room we reserved was not available. We were placed in a room with two full sized beds at the same rate (gee thanks). My gf and I are both tall and need the extra space of at least a queen. So after travelling for thirteen hours and looking forward to a romantic getaway, gf and I got to sleep in separate beds. I was told by the hotel that we would get a call if a king room opened up the next day. The call never came. And there was no apology or attempt at compensation when we checked out. It really ruined what could have been a nice stay. As others have mentioned, there is construction next door. We were in an ocean facing room, so that was not a big issue. But if you do not get an ocean front room, the construction will be a distraction.
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Beautiful but Wayyy Overpriced & Too Many Hidden Fees!
09/17/2009The resort was absolutely beautiful, quiet, and very well kept however some of the staff was extremely rude and had condescending attitudes! what suprised me the most was all the ...
The resort was absolutely beautiful, quiet, and very well kept however some of the staff was extremely rude and had condescending attitudes! What suprised me the most was all the hidden fees! Your hotel rate DOES NOT include the $* a day parking fee....and forget trying to find a free; parking area within 15 miles of the resort. The resort owns all of the surrounding properties therefore you cannot avoid paying the required $* per day parking fee. Another fee that suprised me was the internet. You are required to pay $* daily for internet usage ;the time does not begin the first time you access the internet, it actually runs from midnight to 11:59 pm. I logged in the day I arrived at 10pm and then again the following morning at 6:30am and was charged for both days! I guess I'm just used to visiting resorts that include internet/business center access to accomodate people on business trips. The only other complaint I had about the resort was the fact that it was so far away 15-35 miles; from any attractions, dining, & shopping areas. 15-35 miles does not sound that bad until you realize the amount of time you have to sit in traffic just to travel those 15-35 miles!
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Don't Do It
09/07/2009Simply put, the ihilani is a tourist trap of the highest order. since most folks will only know what they see on the marriott website, it looks like paradise. only ...
Simply put, the Ihilani is a tourist trap of the highest order. Since most folks will only know what they see on the Marriott website, it looks like paradise. Only when you get there and its too late to do anything about it will you realize that you’ve been hoodwinked. First, you’ll be assigned to the lowest grade room at the lowest level consistent with your reservation. When you decide you would rather not have a view of the air conditioning compressor in a room with beat up furniture, they will graciously offer to upgrade you for a 20-50% increase in the room rate. Welcome to Hawaii. Only after you are there a few days and realize the place is only 50% full, will you ask why you could not have had the better room for little or no extra cost. They also neglect to mention the major construction going on right next door where a new hotel is being built. If your idea of relaxation is taking a chase lounge into the middle of Times Square, then you’ll be right at home. Otherwise, the back-up warning beeps, pounding, and general construction concussions are a now a part of that relaxing get-away vacation. You would think they would at least have the decency to note the construction on their website. Since the place is at 30-45 minutes from the airport, you are well outside Honolulu, and away from anything worth seeing on the island. So factor in that you will waste at least two hours a day in the car if you want to see any sites. Longer if you travel during rush hour, since the Honolulu traffic feeds onto the only route out to the hotel. And don’t forget to add $* + per day for parking ;before tips, since that isn’t included – unless you agree to the 50% room upgrade cost. The pool is ok, but the beach is a joke. They constructed a sheltered lagoon in front of the hotel which eliminates the surf. They sell that as kid-friendly, but if you want water without surf isn’t that what the pool is for? The point of going to the beach is to get at least some surf. The design of the lagoon is terrible, since there is a huge dead-spot in the water on the beach in front of the hotel, which accumulates all the flotsam and gunk and turns the water a slimy, smelly, green mess that I did not want to even wade into. Since you are in the middle of nowhere, don’t even think about not getting a car. The prices are absurd at the hotel. A simple gin and tonic will set you back $*, a bottle of beer $*, and can of soda $*. The food is also grossly overpriced, with the same kitchen serving both restaurants you do however get the choice of overpaying in the informal restaurant, or being robbed in the “high class” restaurant – for the same food in both. The Marriott in Waikiki is a much better choice. Yes, the beach is more crowded, but I’d rather a crowded beach with clean water, then a less crowded beach with slimy, smelly green water with unidentifiable white lumps floating on top. Plus you won’t waste the time driving all the way out to the Ihilani, and you won’t have to put up with the construction. If you are looking for a true resort experience, look up the Kahala outside Waikiki – for about the same cost you’ll get the real thing – and that is where I’ll stay next time.
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Wonderful!!
06/24/2009This hotel was more than we expected. it was absolutely beautiful, very peaceful location, with gorgeous views. the staff was friendly and happy to accomodate you. we traveled with friends ...
This hotel was more than we expected. It was absolutely beautiful, very peaceful location, with gorgeous views. The staff was friendly and happy to accomodate you. We traveled with friends and had rooms close by with views of the ocean. Rooms were large, with small fridge. Has shuttle to golf, and nearby restaurants. Parking was expensive, but that seems the norm for any hotel nowadays. We would definitely stay here again. Loved it!!!
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very disappointing start to honeymoon
06/14/2009Our view was of a huge construction site....which produced our wake up call at 7am (tractors and cranes are not the noises that you except on vacation in hawaii, ...
Our view was of a HUGE construction site....which produced our wake up call at 7am (tractors and cranes are not the noises that you except on vacation in Hawaii, especially when exhausted from a wedding). Tired upon arriving, I went to shower only to find hair inside of it. Housecleaning came to clean, but when we returned to the room, I still found hair. I was so tired at that point that I didn't care and went to bed. We had no water bottles (even ones that you could pay for) in the room. We were on the 12th floor and when we asked, we were told that we had to get room service for water or we had to go down to the bar. Eeeek! the list continues in that direction, but I will spare you and point out the one positive: we loved the Kona coffee (it was free) in the lounge. No coffee makers in room though. Service was not reflective of high prices. We paid the same prices at the other places that we stayed, but in those cases we felt that we were receiving quality treatment...this was not the case at the Ihilani.
