Reviews
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MISINFORMATION GIVEN
09/05/2008We stayed 1 nite after a cruise from southhampton - checked in with 2 adults and 2 children - room was old and 2 single beds - my husband had called london directly ...
WE STAYED 1 NITE AFTER A CRUISE FROM SOUTHHAMPTON - CHECKED IN WITH 2 ADULTS AND 2 CHILDREN - ROOM WAS OLD AND 2 SINGLE BEDS - MY HUSBAND HAD CALLED LONDON DIRECTLY AND WAS TOLD HEY COULD PUT A ROLLAWAY IN - WE ASSUMED 2 FULL OR QUEEN BEDS PLUS THE ROLLAWAY- BUT NO, ONLY 2 SGL BEDS AND 1 ROLLAWAY OR 1 KING ALLOWED DUE TO FIRE LAWS - EVEN THE MGR SAID HE COULD DO NOTHING - WE WERE FORCED TO PURCHASE A 2ND ROOM AT A DISCOUNTED RATE BUT NEVERTHELESS WE INCURRED A HUGE ADDITIONAL FEE THAT WAS UNEXPECTED - WE COULD HAVE BEEN PROPERLY ACCOMODATED AT THE HILTON OR RENAISSANCE (WHICH I HAD CANCELLED) - THE LOCATION WAS NEAR THE MARBLE ARCH AND THE TOP END OF OXFORD ST NEAR THE EDGE OF HYDE PARK - NOT MUCH GOING ON OVER THERE IN THAT SECTION - IT WAS VERY QUIET AND THE HOTEL WAS SMALL WITH 2 OLD ELEVATORS - NOT WHAT WE HAD EXPECTED FROM A HYATT - SEEMED LIKE A 3 STAR US HOTEL - VERY BASIC - STAFF WAS NICE AND CONCIERGE HELPFUL BUT THEY COULD HAVE ASSISTED US BETTER SINCE THEY GAVE US WRONG INFORMATION!
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Best room service!
10/05/2006We stayed here for a splurge; what a luxury! the room service was the best food i had ever eaten in a hotel, and no matter what we ordered -- on ...
We stayed here for a splurge; what a luxury! The room service was the best food I had ever eaten in a hotel, and no matter what we ordered -- on or off the menu -- it arrived almost instantly. Service was gracious without being fawned over. Accidentally placed in a smoking room, we were rushed out to an UPGRADED non-smoking room with profuse apologies and a free fruit and champagne tray arriving 10 minutes after we were settled. If I could afford it, I would stay here on every visit to London."
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World Class Hotel
07/07/2006Exceptional hotel. spaceous rooms, incredible service, delicious food. this property sports the best regency club that i have ever visited. the churchill cigar bar was a fine addition to the ...
Exceptional hotel. Spaceous rooms, incredible service, delicious food. This property sports the best Regency Club that I have ever visited. The Churchill cigar bar was a fine addition to the property and the server was very helpful.50% of the hotel is undergoing a complete renovation, but they have done a perfect job hiding that fact. I didn't realize it until I was told.
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