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Moon Palace Review
09/30/2009Every aspect of our stay at the moon palace was fantastic. the service was excellent and the staff was extremely friendly.
Every aspect of our stay at the Moon Palace was fantastic. The service was excellent and the staff was extremely friendly.
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Get a room close to the lobby
08/12/2009We really loved the resort. it was beautiful and comfortable. the room has a large jacuzzi tub that takes up alot of needed space. we didn't use is while ...
We really loved the resort. It was beautiful and comfortable. The room has a large jacuzzi tub that takes up alot of needed space. We didn't use is while we were there. The rooms all have balconies with hammocks. The balconies are large enough to fit 4 adults comfortably. We sat out every evening. There were no mosquitoes so it was very enjoyable. The staff was so wonderful. They really went out of their way to cater to all of our needs. Room service was great and fairly quick. Usually within a half hour from ordering. The buffets were pretty good. It was kind of typical buffet food. It was great if you needed to eat quickly. The breakfast buffets were better than the dinner ones. The Japanese, Italian ;at golf course; and the Caribe at the Moon Grand lobby were all exceptional food. Other reviews said they had to wait for the sit down restaurants but we didn't experience that at all. The wait staff at the pools were very prompt as well. Make sure to try the seviche that is made near the pool outside the sunrise lobby. The sushi was pretty fresh and quite delicious as well. We stayed on the sunrise side but did travel over to nizuc and moon grand sides. The only down side to this place is the sheer size. There is no such thing as running up to the room if you forget something. Try to stay as close to the lobbies as possible. We traveled into downtown cancun to senor frogs and the crab house. Frogs during the day because we have little ones. Beach was ok at best. Water is murky and full of sea weed. If u want a great beach, stay on strip in Cancun.
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Best vacation ever!
08/07/2009Stayed at moon palace june 09 . the hotel was super clean and the staff was the best i have ever dealt with. the restuarnts were very clean and the food ...
Stayed at Moon Palace June 09 . The Hotel was super clean and the staff was the best I have ever dealt with. The restuarnts were very clean and the food was fresh and good.The drinks were awesome.My 11-year old daughter had a blast.I would highly recommend the Moon Palace resort.
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Outstanding Hotel
07/25/2009I just returned from a 6 night stay at the hilton golf & spa hotel in cancun, mexico. the beach area was absolutely stunning and the water crystal clear. there is ...
I just returned from a 6 night stay at the Hilton Golf & Spa Hotel in Cancun, Mexico. The beach area was absolutely stunning and the water crystal clear. There is a small roped off area that has exposed rock in front of part of the hotel, but there is still plenty of beach on either side still on the hotel property. The rooms were nice and clean. The staff were wonderful and extremely friendly. Our favorite part of the hotel is their 7 pools and 2 hot tubs. The grounds are beautiful and security was visible throughout the days and nights. We felt very safe. My only negative comment is the drinks colas and bottle water; are expensive. Cokes cost $3.00 can or cup; with no free refills. The hotel food was good. We are already planning out next trip back to in September 2009.
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Best place I have ever stayed
07/24/2009We stayed at the moon palace in october of 2008. we had been on an ultra-luxury cruise just a few months before and the moon palace was much more ...
We stayed at the Moon Palace in October of 2008. We had been on an ultra-luxury cruise just a few months before and the Moon Palace was much more enjoyable and only 1/4 the price! I think some of the negative reviews presented here might be do to the fact that they stayed there during the high season. In October the resort was nearly empty. There were more waiters in the restaurants than customers! We had the pool to ourselves. Service was fantastic and friendly. Food was excellent and the variety was tremendous. The grounds are extremely well maintained. We signed up for the time share sales pitch later in the week only because they were offering $200 credit at the golf pro shop - I had absolutely no intention of buying one. By the time we went to the sales pitch, I was so in love with the place that I bought one. If you are interested in a time share make sure you negotiate. For $8000 we received 27 weeks plus 2 weeks completely free plus 1 week at half price plus $400 of spa credit plus 40 rounds of golf at 1/2 off. The 2 free weeks and one week at 1/2 off pays for the whole time share and there are 11 different resorts to choose from. When we arrived, the a/c in our room wasn't working and the staff gave us a choice of rooms to pick from and moved us over right away. I was very impressed by how they have trained their staff to be so friendly. Even the maintenance men and grounds keepers smile and greet you.
