Important Hotel Information
- Please note that this hotel does not accept pets.
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We enjoyed our stay, it was excellent!08/01/2008
The hotel was very nice. it was something for our whole family to enjoy. the kid's activites were great and the pools. the staff were very friendly, and made ...
The hotel was very nice. It was something for our whole family to enjoy. The kid's activites were great and the pools. The staff were very friendly, and made sure that you were comfortable and had everything we needed. It was like being on a cruise, we did not have to leave the hotel if we did not want to, everything was there, from kids' entertainment to adult fun! The suite was excellent! The room was clean, and comfortable!
Pools are awesome, service is okay.07/23/2008
I enjoyed the hotel for it's location - away from the crowds and noise and the kids loved the outdoor pool and the lazy river. we were disappointed that service ...
I enjoyed the hotel for it's location - away from the crowds and noise and the kids loved the outdoor pool and the lazy river. We were disappointed that service was a little lacking. We had to request towels and washcloths several times before they were sent to us. The access to the beach was difficult for us because we had a stroller and the only path had steps. The family breakfast buffet had good food (I liked the make-your-own belgian waffles)but it was a little pricey. Overall we enjoyed our stay but just wished the service was a little more on top of things.
LOCKED OUT OF ROOM 2ND DAY, BUT STILL CHARGED07/21/2008
Where do i start, as others arrived early, hotel staff has no clue what early check in means, willing to pay add fee as other hotels charge,,,, instead they allow ...
WHERE DO I START, AS OTHERS ARRIVED EARLY, HOTEL STAFF HAS NO CLUE WHAT EARLY CHECK IN MEANS, WILLING TO PAY ADD FEE AS OTHER HOTELS CHARGE,,,, INSTEAD THEY ALLOW ALL GUESTS TO ARRIVE AND AT 4:00 PM THEY CHECK IN ALL 82 GUESTS.... GETS BETTER, 2ND DAY THERE AT 5:00 PM DOOR LOCK WAS NOT OPERATING WITH PLASTIC KEY, HOTEL STAFF AND THE 1 MAINTAINENCE WORKER COULD NOT GET US INTO ROOM UNTILL 10:30 FOLLOWING DAY, I WAS CALM AND UNDERSTANDING THINGS HAPPEN, HOWEVER MY ONLY REQUEST WAS TO COMP ME 1 NIGHT. AS PER GERNERAL MANAGER . TROGLIN ADVISED ME HE WOULD DEDUCT *OFF MY 5 NIGHT STAY, WHEN HE DID NOT MEET ME AT MY REQUEST TO COMP ME THE *COST OF THE ROOM I ADVISED HIM I WOULD CONTACT *HOLIDAY AND HE TOOK THIS AS A THREAT, VERY UNPROFESSIONAL OPERATION OF STAFF.. OOPS DID I FORGET THAT OUT OF 2 BUILDINGS WITH 6 TO 7 FLOORS, THERE IS 1 OPERABLE WASHER AND DRYER, HOTEL ROOM WAS FILTHY, BROKEN DOOR HANDLES, TILE IN BATH MOLDY AND BROKEN, FOR FAMILIES WITH KIDS DONT BE FOOLED BY LAZY RIVER AND POOL, WAS NOT WORTH IT, TO THOSE THAT STAY, GOOD LUCK
aging property, not well-maintained07/10/2008
The best things about this hotel are the location (beachfront) and the pools. the room was not terribly clean, the phone didn't work, no clock radio in the room, ...
The best things about this hotel are the location (beachfront) and the pools. The room was not terribly clean, the phone didn't work, no clock radio in the room, the balcony door handle was broken, and the railing on the balcony was loose. We had to ask repeatedly for additional towels, no bathmat provided, no washcloths provided . . . of course, with the phone not working, getting the additional towels meant a trip to the lobby.
You're not in the room much here, so the best decor is outside. the beach is great! hotel interior is kind of tired but all along the strip seem ...
You're not in the room much here, so the best decor is outside. The beach is great! Hotel interior is kind of tired but all along the strip seem to be in need of a tune up. Whole area is kind of "salt water taffy" if you know what I mean. My family really enjoyed our time here. Most rooms have balconies to view the ocean. I might stay farther south on the strip because there is a new oil rig being build very near the hotel that kind of wrecks the view here.
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