Reviews

• Car Damaged in Garage: Management Indifferent

  Submitted on: 09/05/2009

  I wanted to like this place, and did until my car was damaged in their parking structure, and they responded indifferently to this incident. parked in the parking garage 8. ...

  I wanted to like this place, and did until my car was damaged in their parking structure, and they responded indifferently to this incident. Parked in the parking garage 8.19.09, 12 hours later, there’s this whitish liquid on the back and side of my car. It wouldn’t come off. Either vandalism or something dripped from a crack in the ceiling above my car. Security took a report, said I’d be contacted within 72 hours. I wasn’t. Called back, got a lot of, “that’s not my department.” Left NUMEROUS phone messages with various staff. One guy tells me security footage is retained for one year, another guy doubts this. Great, nobody knows their job. Just my kind of place. Two weeks later a manager calls. Says that their investigation found nothing unusual on the tape, and that the casino is not liable. I asked if I could review the tape. He said I’d have to talk to his boss. His boss tells me that my car wasn’t even observed on any of their security cameras during this period. So which is it? First guy tells me it was observed, no damage, second guy tells me it wasn’t even observed. Fishy. I ask if a camera is normally positioned on the area where my car was parked, as it is in a prominent, highly visible area. He replies, direct quote, “that’s none of your business.” I ask a few more times, he grows impatient, and hangs up on me. If you asked this guy if air exists, he’d hang up on you, that’s how helpful he was. So here I am, one manager said my car was seen on tape, and nothing unusual was observed, his boss tells me my car wasn’t even observed, and that the issue is none of my

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• TERRIBLE and UNBEARABLE

  Submitted on: 08/08/2009

  We go to vegas regularly, probably 3-4 times a year. thought we'd save some money so we booked 3 rooms for 2 nights for our large party at ...

  We go to Vegas regularly, probably 3-4 times a year. Thought we'd save some money so we booked 3 rooms for 2 nights for our large party at Terribles, but after the first night we were so disgusted we left and went to the Mirage. Appallingly awful customer service and the most repulsive facilities. Incompetent staff at check-in could not find our reservations even though we had our confirmation printouts; the lady huffed and puffed and acted as if it was our fault she had to go the back and find our reservation; took 45 minutes for them to clear it up and we were not offered any sort of apology or remuneration. Hotel and casino are dirty, dank, dingy, old, and really just plain skanky. Cheap old furniture, fixtures, saggy old beds, grimy linens from the 80s, gross carpet, thin walls and doors, dim tunnel-like hallways. Lots of yelling, sounds like fighting and people shuffling loudly in hallway throughout the night. We did not feel safe or comfortable with our children and elderly parents. There are some things one is willing to put up with to save some money, but this was just not worth it. Definitely not a place for families, or people looking to have a good time and relax. Book elsewhere!

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• Our review. Two females 25, 28yo

  Submitted on: 05/25/2009

  Room: clean, good cleaning service. only offset was no cable!! (even though they had a nice big flat screen tv) sometimes free wireless did not work correctly. pool: nice size ...

  ROOM: clean, good cleaning service. Only offset was no cable!! (Even though they had a nice big flat screen tv) sometimes free wireless did not work correctly. POOL: nice size pool with barely any shade which is good for tanning, nice hot hot tub, and always had clean towels by the pool. Restrooms poolside. FOOD: Love the cafe' went daily!!!! But the buffet was not good when we went the one time. For the most part we loved it and would recommend it if you want to save money or are on a budget. Also was close to strip and had a CVS right next door. Right across from hard rock.

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• WOULD NEVER GO BACK!

  Submitted on: 03/26/2009

  This was the worst trip i have ever taken to las vegas. terribles is not worth 5 dollars a day let alone * dollars a day. the hotel is dirty, old, ...

  This was the worst trip I have ever taken to Las Vegas. Terribles is not worth 5 dollars a day let alone * dollars a day. The hotel is dirty, old, and smelly. The pool was filthy and disgusting. A bunch of college kids were playing sailboat . Not safe. In my opinion spend a couple extra dollars and go to the hilton or bills gambling hall. They don't smell.

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• Are you serious?!!!

  Submitted on: 03/19/2009

  Seriously...i had to write a review to give people an accurate detail of what to expect. if you don't take my word for it, then you are asking ...

  Seriously...I had to write a review to give people an accurate detail of what to expect. If you don't take my word for it, then you are asking for trouble. My 1st room was very noisy from the outside parking lot area. The replacement room was less noisy, but it had a hole in the wall the size of a softball. The real problem is that if you plan on sleeping...expect to hear constant airplanes flying over the hotel. Its not the worst place I've ever stayed, but it's far from the best. It should be rated a 1.5 or 2 star because the rooms are old, unless you happen to stay in the tower rooms.

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