Reviews

• You're downtown, so pay up

  Submitted on: 10/11/2009

  This is a thoroughly unremarkable hotel, where you pay a near-premium rate for not a whole lot in return. want to use the business center? there's a charge ...

  This is a thoroughly unremarkable hotel, where you pay a near-premium rate for not a whole lot in return. Want to use the business center? There's a charge for it. Internet? Pay up. No breakfast, no other extras. Premium-priced restaurant. This is a business-class hotel, stuck in a recession that has done NOTHING to account for that fact. Seek a better value.

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  • BusinessCenter
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  • Spa
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  • KidFriendliness
  • HandicapAccessibility
  • PetFriendliness
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• Nice hotel, good location!

  Submitted on: 08/13/2009

  Online travel website had a sale at $* a night which included the valet parking charge, and the location was perfect, right by easy access to and from i-10 and ...

  Online travel website had a sale at $* a night which included the valet parking charge, and the location was perfect, right by easy access to and from I-10 and I-95. The Jacksonville Landing was close, a block down the street. Room was clean and nice, good bathroom and quality amenities soap, shampoo, lotion, bathtowels. Hot water was fine unlike some places that have a problem. Staff was very courteous and attentive. The chambermaid was helpful and was even shy to take a tip for helping. We even got a free paper when we asked for one as we were leaving after checkout. My roommate used the fitness center and it seemed adequate for both cardio and strength training. Minor negatives: The construction of the doors and/or walls let hallway noise into the room which wasn't a problem while I was there, but I could imagine it would've been if we were on a very busy and loud floor. The in-room coffee maker and free coffee were hidden in a cabinet, so we didn't have coffee in-room until the 2nd morning when we found it on accident! There are not enough easily accessible electric outlets because there should at least be one on the desk and one by the beds for computers and phone charging. There was only one fairly thin bathrobe in the room, not a big deal since I don't use the hotel bathrobe, but the lower quality stood out in relation to the class of the hotel. A very good value for the price I got the room for. I would definitely stay here again.

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  • Bed Comfort
  • BusinessCenter
  • Cleanliness
  • Dining
  • FitnessFacility
  • Location
  • MeetingRooms
  • Pool
  • Room Quality
  • Security Safety
  • Spa
  • Staff And Service
  • Value For Money
  • KidFriendliness
  • HandicapAccessibility
  • PetFriendliness
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• Very impersonal

  Submitted on: 04/27/2009

  Cookie cutter hotel, nothing special. we were sitting out by the pool on friday night enjoying the view, and we were told we had to leave because it was 10pm ...

  Cookie cutter hotel, nothing special. We were sitting out by the pool on Friday night enjoying the view, and we were told we had to leave because it was 10pm and they were closing the pool area...we were 2 adults not swimming, and not allowed to stay. Next time we will stay at the Hyatt which is right on the water.

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  • FitnessFacility
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• Awesome

  Submitted on: 09/04/2008

  The hotel staff from the valet parking to the bellmen to the front desk to the persons that answer the phone when you call for anything were wonderful, nice, and ...

  The hotel staff from the valet parking to the bellmen to the front desk to the persons that answer the phone when you call for anything were wonderful, nice, and helpful. The room was super clean, warm and inviting. It's not right on the river but not far either. Ask for the side that looks out the most to the water. There is also a lot 30 feet in front of where you pull up to valet park to park and is the same price as in the parking garage. I would recommend you use it. It has a gate off the main street. My room did not have a coffee maker but the Java coffee you pay for was Wonderful ,the best tasting I have ever had! Huge TV in the room and nice sleeping beds. The bedspread is so thick it could get to 10 below and you not be cold:) The riverside market place is just a stone's throw away.

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• A real letdown

  Submitted on: 12/31/2007

  The food was terrible. some of the stated ingredients on the menu were omitted without even informing the guests. the food had absolutely no flavor. the room was dirty and ...

  The food was terrible. Some of the stated ingredients on the menu were omitted without even informing the guests. The food had absolutely no flavor. The room was dirty and old. The amenities were substandard for a 4 star hotel.

  • Room Quality
  • Bed Comfort
  • Staff And Service
  • Cleanliness
  • Value For Money
  • Security Safety
  • Location
  • Dining
  • KidFriendliness
  • PetFriendliness
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