Reviews

• Top Notch Customer Service

  Submitted on: 12/02/2009

  An amazing resort with excellent service. we were treated like royalty our entire stay. the hotel is beautiful and the amenities are excellent.

  An Amazing resort with excellent service. We were treated like royalty our entire stay. The hotel is beautiful and the amenities are excellent.

  • Activities
  • Bed Comfort
  • BusinessCenter
  • Cleanliness
  • Dining
  • FitnessFacility
  • Location
  • MeetingRooms
  • Pool
  • Room Quality
  • Security Safety
  • Spa
  • Staff And Service
  • Value For Money
  • KidFriendliness
  • HandicapAccessibility
  • PetFriendliness
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• Don Cesar was wonderful, Travelocity was a nightmare!!

  Submitted on: 11/15/2009

  Travelocity did everything they could possibly do to mess up our itinary. they refused to do anything to help fix it. do not use travelocity!!!! i warn you their customer ...

  Travelocity did everything they could possibly do to mess up our itinary. They refused to do anything to help fix it. Do not use Travelocity!!!! I warn you their customer service is so bad, mean and rude. They are not supportive at all . I urge you to usr another company!!!!! The Lowels was very helpful and we would stay at a Lowels every time we have an opportunity.

  • Activities
  • Bed Comfort
  • BusinessCenter
  • Cleanliness
  • Dining
  • FitnessFacility
  • Location
  • MeetingRooms
  • Pool
  • Room Quality
  • Security Safety
  • Spa
  • Staff And Service
  • Value For Money
  • KidFriendliness
  • HandicapAccessibility
  • PetFriendliness
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• Poor staff, poor value

  Submitted on: 11/08/2009

  We were very disappointed by the unfriendly, unhelpful staff at the hotel. they need serious training in guest relations. almost everything is overpriced. the hotel seems to be trying to ...

  We were very disappointed by the unfriendly, unhelpful staff at the hotel. They need serious training in guest relations. Almost everything is overpriced. The hotel seems to be trying to get by on its old reputation, but it's a sad disappointment now.

  • Activities
  • Bed Comfort
  • BusinessCenter
  • Cleanliness
  • Dining
  • FitnessFacility
  • Location
  • MeetingRooms
  • Pool
  • Room Quality
  • Security Safety
  • Spa
  • Staff And Service
  • Value For Money
  • KidFriendliness
  • HandicapAccessibility
  • PetFriendliness
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• Nice Easter

  Submitted on: 05/07/2009

  Spent the easter weekend and rays home opener at the don and thoroughly enjoyed same. the room was clean, the bathroom spotless and the staff friendly. the beach was spectacular ...

  Spent the Easter weekend and Rays Home Opener at the Don and thoroughly enjoyed same. The room was clean, the bathroom spotless and the staff friendly. The beach was spectacular and the weather was very cooperative. Anything I requested was left by housekeeping. My daughter and grand children joined us and thoroughly enjoyed the time we spent at the beach, restaurant, and pool. Would not hesitate to go back again and again.

  • Room Quality
  • Bed Comfort
  • Staff And Service
  • Cleanliness
  • Value For Money
  • Security Safety
  • Location
  • Dining
  • Pool
  • Activities
  • KidFriendliness
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• Well short of expectation!

  Submitted on: 04/08/2009

  Check in was too long and somewhat non-accomidating. food and beverage service at pool side was extremely slow, non responsive and sometimes did not return. beautiful hotel and location ...

  Check in was too long and somewhat non-accomidating. Food and beverage service at pool side was extremely slow, non responsive and sometimes did not return. Beautiful hotel and location but, very over raited, expensive for what you get, charged double for parking, staff can be unfriendly and quick to snap back if your unhappy with their service. Would never go back, too many other better deals and value on other beach resorts. Unless you don't care about value, service, waiting for staff, and being dissapointed on vacation, then stay here.

  • Room Quality
  • Bed Comfort
  • Staff And Service
  • Cleanliness
  • Value For Money
  • Security Safety
  • Location
  • FitnessFacility
  • Dining
  • Pool
  • Activities
  • BusinessCenter
  • KidFriendliness
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