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Sorrento Hotel

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Sorrento Hotel

Sorrento Hotel
Rating
26 Reviews

900 Madison Street
Seattle, WA US 98104 Map It
Seattle :Downtown Seattle

Reviews

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  • Wonderful old world service!

    09/17/2009

    It has been several years since i stayed at the sorrento hotel and how lovely to find that in this age of do-it-yourself, casual service and kitschy design, ...

    It has been several years since I stayed at the Sorrento Hotel and how lovely to find that in this age of do-it-yourself, casual service and kitschy design, the Sorrento remains a beacon of old world service and elegance. Service was impeccable, the hotel is being well-maintained, and the toiletries and linens were all high quality.

  • Sorrento Hotel

    08/17/2009

    The sorrento was wonderful! everyone was very nice, the service was great, and the food excellent. the sorrento is in walking distance to just about everything. i would recommend the ...

    The Sorrento was wonderful! Everyone was very nice, the service was great, and the food excellent. The Sorrento is in walking distance to just about everything. I would recommend the Sorrento to anyone visiting Seattle.

  • Overall, very nice

    08/02/2009

    Overall, the hotel was very nice and we would stay there again. the staff was friendly, and for the most part, quick and accomodating. we were in seattle during the ...

    Overall, the hotel was very nice and we would stay there again. The staff was friendly, and for the most part, quick and accomodating. We were in Seattle during the heat wave and because the hotel is older, the AC wasnt getting our room as cool as we would have liked it. The hotel did what they could to make us comfortable, but we did have to ask a couple of times to be moved to a different room. Our first request resulted in a fan being brought to the room. Our second request was met with the statement "that side of the hotel gets scorching in the heat" and that there wasnt much that could be done. While we understand that the hotel cant control the weather and 90+ tempetures are rare, we requested to be moved and this time, they actually did. That was the ONLY time during our stay that we were not impressed with the service. The food was outstanding and the staff was willing to make whatever we wanted if we didnt find anything on the menu appealing. The town car service was great and made getting around the city so much easier. Overall, it was a great hotel with a great staff.

  • Loved it

    03/22/2009

    My husband and i visited seattle for our son's wedding. here's what we liked: *the spacious room made it easy for us to get dressed for the three ...

    My husband and I visited Seattle for our son's wedding. Here's what we liked: *the spacious room made it easy for us to get dressed for the three days of wedding activities. *the complimentary car & driver that dropped us off and picked us up from various venues during our 7 day visit. *the accommodating front desk staff: advised on how to get our clothes steamed/pressed; on how and when to take a trip to Vancouver/Victoria; remembered to ask about the wedding, etc. *the delicious meals a the Hunt Restaurant and the happy hour drinks & appetizers *the live entertainment in the lounge area.

  • Beautiful venue, terrible management

    02/10/2009

    We recently had our wedding and reception at the sorrento hotel. we felt it would be the perfect venue for a winter wedding - and it was. the furnishings and decor ...

    We recently had our wedding and reception at the Sorrento Hotel. We felt it would be the perfect venue for a winter wedding - and it was. The furnishings and decor are lovely, and the views and terrace added a classy touch. However, the management of our wedding was terrible. From the beginning, they failed to communicate with us, not returning e-mails or phone calls. As our date approached, we had to literally barge our way in to see the space so we could get measurements for our florist because the management was unresponsive. We were not able to do a tasting until mere weeks before the wedding, and the food was not exceptional. We also faced what appeared utter incompetence. There was a surprise fee for the ""toast"" that we had to fight about, we were double-billed for rooms guests prepaid for through the internet, and guests were told they had to pay for parking even though we had prearranged for their valet parking. The management also told us our wedding decorations would be kept in a particular place and when it was time to decorate, they weren't where the hotel said they'd be! Our family spent 30 frantic minutes trying to find someone from the hotel to help locate the decorations; they were genuinely worried the wedding would start late because of it. Additionally, a family member had to go back into the kitchen to insure they saved our anniversary cake layer because the servers appeared uncertain when asked what they planned to do with it. Surprise, surprise; the next morning it was not in the refrigerator where he had placed it! It took them 15 minutes to find it after yet another fight. We would not recommend the Sorrento for your wedding.

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