Reviews

• AWFUL

  Submitted on: 11/03/2009

  Do not go to this hotel if you expect high end luxury service. the security and management at the w hotel are an embarrasment to the hotel industry. there was ...

  Do not go to this hotel if you expect high end luxury service. The security and management at the W Hotel are an embarrasment to the hotel industry. There was recently an incident on the hotel property and their response was apalling. The security manager was inattentive, unresponsive, and unconcerned about my well-being. They offer no services in a service-oriented industry. Besides the terrible experience on the property, getting off the property was just as bad. The valet took 20 minutes to get my car (and no one else was waiting) and their machine was not working so they insisted I pay cash. I just wanted to leave and never return! I have been to W Hotel's in the past with good experience. This one needs a LOT of work!

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