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I rather pass
01/09/2009We are a mexican family, with relatives in villahermosa. therefore we travel here frequently. for the last 3 years, my family and i have been using this hotel 3-4 ...
We are a Mexican family, with relatives in Villahermosa. Therefore we travel here frequently. For the last 3 years, my family and I have been using this hotel 3-4 times per year. It seemed a good deal for your money but when valuable properties were stolen directly from our room, by the cleaning maid, it doesn?t matter if room seams a ?good value? or not, any stay becomes a ?rip-off?. It will cost me the equivalent of 2 stops in this hotel, to buy back the earrings I gave my wife?s for her birthday. What it is sad is hotel staff seemed ""concern"" and ""worry"" for the situation, but actually did nothing for, at least, give back some satisfaction to an old, loyal and, by the way, Gold Priority tier customer. They just accomplish what internal procedures stated: complete a report, period. After fulfilling it, their indifference was too obvious (file it and forget it), so I demanded ?a compensation?. Hotel management offered a merely 10% discount over final bill, when stolen jewelry worth more than 15 times that amount. If this is their idea to ?give a compensation? to a frequent and loyal guest, I can imagine what it would happen to a first-timer. Definitively we will never come back. Be advised!
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