Important Hotel Information
- A non-refundable damage waiver fee of 25.00 (for arrivals beginning January 1, 2010, the fee is 35.00) is collected at check in. This covers anything from normal wear and tear to minor damages up to 1500. The guest must still notify the Front Desk upon arrival of any damages in the unit or they may be liable for the damages. The damage waiver fee does not cover negligence or willful misconduct.
- Minimum Check in age is 25 years old.
Reviews
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2 Bedroom with a View
11/13/2009My work collegue and i shared a 2 bedroom while we were in town on business. the grounds here at the property are beautiful and tropical. there was easy access ...
My work collegue and I shared a 2 bedroom while we were in town on business. The grounds here at the property are beautiful and tropical. There was easy access to the beach and we stayed on the 2nd level and still had a great view. The room had a full kitchen with dishes and more. Dining area and living room were spacious. There was a balcony off the dining room. Bedrooms had their own TV and attach bathrooms (one bathroom also had a hallway entrance.) Beds were pretty basic with just a mattress and sheet--not the most comfortable bed but not bad. Resort area did have security and you had to go through the gate to park. Checkin was at the main building and the staff was friendly. Good location and easy to find.
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Great Place
08/30/2009My family and i enjoyed our stay. we have three little ones ages 7, 5 and 4, they enjoyed the pools thoroughly as well as the close proximity to the ...
My family and I enjoyed our stay. We have three little ones ages 7, 5 and 4, they enjoyed the pools thoroughly as well as the close proximity to the Gulf. There are things to do within walking distance, and plenty of places to eat. I kind of agree with the reviewer who claimed the security was/is kind of rude...twice we came off the beach and twice myself (and only I) was asked to show my bracelet. Never once was my wife, step daughter (who is 27) or her boyfriend (34) asked to show theirs. The second time I was TOLD rather rudely that I was supposed to have it on at all times. During checkout the clerk on duty sat in the back office, even after glancing up and seeing me standing there and continued shuffling thru papers without so much as an acknowledgement, for another three minutes or so. They definitely need a lesson in customer service. Other than that we enjoyed our stay (minus the staff), the room was great (even though my son did find a pair of black panties under one of the dressers), seventh floor-two bedrooms-Gulf view, and we would gladly stay there again.
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Simply marvelous!
05/29/2009This was my first stay at edgewater. i will definitely recommend it to others and i will stay there again as well. hopefully, sooner rather than later. thank you! loved ...
This was my first stay at Edgewater. I will definitely recommend it to others and I will stay there again as well. Hopefully, sooner rather than later. Thank you! Loved it!
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Poor Customer Service
01/02/2009When we registered by phone with the registration office, we requested some specifice, ocean front, hight up in one of the towers. when we got there to check in we ...
When we registered by phone with the registration office, we requested some specifice, ocean front, hight up in one of the towers. When we got there to check in we got a room behind the lagoon pool (barely able to see the ocean because of a tree off the balcony) on the second floor (first floor of rooms). When we went backto the office to tell them we didn't get the room we requested the man's attitude was too bad there are no other rooms (confirmed by the manager). However, we contacted reservations and found there was a room like we requested. After going back to the office, the manager who was polite was able to switch us. However, after being treated so badly and the I don't give a care attitude by the desk personel, we had a sour taste. Other than that the property was okay. We will probably stay somewhere else next time.
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Very Disappointed - not worth the time or money
06/27/2008I was very disappointed with my time at edgewater. i had requested a mid to upper floor with a gulf view and was placed on the first floor with 90 % ...
I was very disappointed with my time at Edgewater. I had requested a mid to upper floor with a gulf view and was placed on the first floor with 90 % of my view obstructed by big,thick palm trees. There were also various inconveniences with the room. You could not cook on the stove, the electric elements did not fit in the drip pans, so they were at steep incline. The kitchen lights were fluorescent and annoyingly flickered the whole stay. The bathroom was very dark and in need of a total remodel. The toilet was constantly trying to overflow. As soon as we noticed these things, we called the front desk and spoke to several ppl to try and get another room, but they refused. Our vacation was based around my daughter's birthday, and we were all very disappointed.
