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Disappointing
06/05/2009Following both picks and description, we chose the hyatt for our first night in morocco. while the hotel looks beautiful, is centrally located, and has a nice pool and ok- ...
Following both picks and description, we chose the Hyatt for our first night in Morocco. While the hotel looks beautiful, is centrally located, and has a nice pool and OK-ish gym (Technogym equipment but from at least 2 or 3 generations ago), we had several disappointments: 1) There was hair in our supposedly clean bathtub, 2) there was a half eaten meal, chocolate bar and half drunk bottle of water in our supposedly re-stocked minibar, 3) it took a call to the front desk and then another call 30 mins later to the manager to get 1) and 2) addressed, 4) on checkout the front desk clerk tried to charge us for the room and internet usage (which we tried to use but encountered an error), 5) there was mold on the shower head in the shower and the shower head in the bath had leaks that caused it to spray over the bathroom floor. In summary, not what one expects for US$+ a night. To be fair, the Director of rooms ensured problems 1 and 2 were fixed with our second call and accepted the feedback we have listed here, offering us an upgrade to a junior suite if we stay again at Hyatt, but I think with other international chains, e.g., Sheraton, Novotel in town for USD$ less, we'll try them next time.
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