Important Hotel Information
- Main lobby entrance, pool, Jacuzzi, and guest room balconies are closed for renovation. A temporary lobby has been established in which arriving guests will proceed to the back of the 1st level area of the underground parking garage. Signage has been installed to direct guests to the appropriate lobby entrance. Guest room balconies are restricted from use due to scaffolding surrounding the external portion of the building. The most disturbing work hours are Monday ? Friday 8am-6pm. The hotel provides 24 hour luggage assistance. *Please note that stairs are required to access the temorary lobby. If you need assistance to access the lobby while avoiding the stairs, please contact the hotel*. The hotel is expected to be back to normal and full operation by May/June 2008
Best Western Yacht Harbor Hotel
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from $89.00 USD
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Reviews
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Poor - Completely unprofessional
02/16/2009I booked this reservation and paid for the room via online travel website. upon check-in i gave them a credit card for incedentals. upon check out the next morning ( ...
I booked this reservation and paid for the room via online travel website. Upon check-in I gave them a credit card for incedentals. Upon check out the next morning (just slept there) I double checked and there was zero balance. A couple of days later I get a charge to my card from them. When I called to ask why and get it reversed they said that it was because I didn't pay for my room (there was a $20 discrepancy between the online travel website charge and the BW charge). They said that they would check with online travel website . I asked to speak with a manager and they said that there wasn't one on staff. A couple of hours later the manager called and said they were waiting for a response from online travel website and would credit my account. 5 days later still no credit and no call. I called Best Western again to follow up. The manager said that there was nothing that they could do and that I needed to fix it on my own. When I threatened to report a fraudulant charge on my credit card she quickly changed her tone and within 10 minutes they said that they worked it out and would credit my account. It has taken 11 days for them to resolve this. This happened today so here's hoping that the credit goes through and I won't have to call back again.
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Yacht Harbor Horror Hotel
09/14/2008Do not be fooled by the lobby. i repeat, do not be fooled by the lobby. you walk in to a wonderful and modern looking lobby/front desk. the staff ...
Do not be fooled by the lobby. I repeat, do not be fooled by the lobby. You walk in to a wonderful and modern looking lobby/front desk. The staff was friendly, but not very clear on anything. We were given a room on the 4th floor with a lovely view on a parking lot and the windows of the hotel across it. Let's start with stepping off of the elevator. There were no tiles anywhere in the ceiling. Exposed wires and pipes were all above us. Our door had NO inside lock and the room smelled moldy, yet had new furniture in it. Then there was the water. I actually think at one point the water that came shooting out of the shower was very cold . Give or take a few. Would I stay here again? No. Did I feel safe here? No. Would I let my friends/family stay here? No.
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The Roaming Gnome Lies!!!!!!
04/02/2008When we booked this hotel, the info that they were undergoing costruction was not up on the web site. we arrived at this dump from the airport with our suitcases ...
when we booked this hotel, the info that they were undergoing costruction was not up on the web site. we arrived at this dump from the airport with our suitcases and saw the entire hotel covered with tarps!!! we called the travel agency and they offered to cancel our reservation for us without a penalty. i requested them to book me another room in the area, they would not do that for me. we decided to check in because we didn't feel like going anywhere else. when we went up to our room, there was a man working in there putting up molding, the balcaony was locked off and there was scaffolding right outside the window. the pool was unusable due to the construction and there was garbage all over the grounds. we then decided to check out and go next door to another hotel and found out there was a convention in town and there were no rooms available in that area.
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Hotel Review
03/25/2008We had a harbor view, but were unable to enjoy it due to scaffolding, etc. also, were unable to get out on the balcony. the make shift lobby was a ...
We had a harbor view, but were unable to enjoy it due to scaffolding, etc. Also, were unable to get out on the balcony. The make shift lobby was a desk in the back hallway leading off the parking garage. Our room was clean and the continental breakfast the next morning was good.
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completely disappointed
07/23/2007Disabled, the bathrooms not completely handicapped. chips on walls, lights out advised disabled and still put 4 people in a very small room was able to change to rm w/ ...
disabled, the bathrooms not completely handicapped. chips on walls, lights out advised disabled and still put 4 people in a very small room was able to change to rm w/king bed and a couch for sleeping-children fell thru the springs-pool not avail for use-- terrible, terrible hotel experience.
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